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Effective Date: April 4, 2025
Service Provider: PT SERUNI MUSTIKA PERKASA (hereinafter referred to as "we", "us" or "our"), the operator of SMP TopUp platform (website: www.smptopup.com, hereinafter referred to as "the Platform").
User: Any individual or entity that registers an account on the Platform and uses the game top-up services provided by us (hereinafter referred to as "you" or "user").
By registering an account, accessing or using the services provided by the Platform, you acknowledge that you have read, understood and unconditionally accepted all the terms and conditions contained herein, as well as the relevant laws and regulations of Thailand (including but not limited to the Electronic Transactions Act B.E. 2544 and the Personal Data Protection Act B.E. 2565). If you do not agree to any of these terms, you shall not use the Platform's services.
2.1 The Platform provides game top-up intermediary services. You can recharge funds to your Platform account through PromptPay, and then use the account balance to purchase specific game virtual products (such as game diamonds, points, etc.) as displayed on the Platform.
2.2 We reserve the right to adjust the scope of supported games and virtual products, and will notify you through the Platform or official email if there is any major change.
3.1 When registering an account, you must provide true, accurate and complete information (including but not limited to your contact information, SMP TopUp account ID, etc.) and update the information in a timely manner to ensure its validity.
3.2 You shall properly keep your account password and other login credentials, and shall be fully responsible for all activities conducted through your account. If you find any unauthorized use of your account or other security risks, you must immediately notify us through the customer service email.
3.3 You shall use the Platform's services in accordance with Thai laws, regulations and these Terms. You shall not use the Platform for any illegal or improper purposes, including but not limited to fraud, money laundering, or providing false information to obtain improper benefits.
4.1 You agree to use PromptPay as the designated recharge method to transfer funds to your Platform account. The recharge amount will be credited to your account after we confirm the receipt of the payment through the PromptPay system.
4.2 You shall ensure that the funds used for recharge are legal and have the right to dispose of them. Any disputes arising from the recharge funds (such as third-party claims) shall be borne by you.
5.1 Refund Eligibility
Unused Platform Balance: We support refunds for unused balance in your Platform account, but the refund amount shall not exceed 50% of the actual recharge amount, and the minimum refund amount shall be no less than 20 Thai Baht.
Exceptional Refund Scenarios: Full refund (without handling fee) will be provided only in the following circumstances upon verification:
Recharging to a non-existent game account (you need to provide valid proof);
The game virtual products are not credited to your game account (verified by us and the game party);
Recharge failure or inability to use the service due to Platform system failure (verified by us).
Non-Refundable Scenarios: No refund will be provided in the following circumstances:
Game virtual products that have been successfully credited to your game account (such as diamonds, points, etc.);
Refund requests due to your subjective reasons (such as no longer wanting to use the account balance or purchased products);
Virtual products that have been consumed (including services corresponding to the used account balance);
Refund applications that cannot provide core proof materials (such as order number, PromptPay recharge voucher, etc.);
Other refund requests not caused by us or the game party.
5.2 Refund Process
You must submit a refund application through the customer service email, and attach the required core materials: order number, PromptPay recharge voucher, and SMP TopUp account ID. If additional proof materials are required (such as screenshots of unsuccessful crediting), they must be submitted together.
5.3 Refund Processing Timeframe
Review Period: We will complete the review and issue a review result within 3 working days from the date of receiving your complete application materials.
Crediting Period: After the refund is approved, the refund will be returned to your original PromptPay account within 10 working days (excluding Thai public holidays; if a holiday is encountered, the timeframe will be extended accordingly).
5.4 Handling Fee: No handling fee will be charged for refunds.
6.1 We may suspend or terminate the provision of services to you if: (a) you violate these Terms or Thai laws and regulations; (b) you provide false information during registration; (c) your account is used for illegal activities; (d) it is necessary to suspend services due to system maintenance or technical upgrades. We will notify you of such suspension or termination through reasonable channels in advance, unless it is an emergency situation.
6.2 Upon termination of services, your right to use the Platform's services will be immediately terminated. We will not be liable for any losses caused by the suspension or termination of services in accordance with these Terms.
7.1 We will use reasonable technical and management measures to ensure the normal operation of the Platform, but we do not guarantee that the Platform will be free from errors or interruptions. We shall not be liable for any losses caused by force majeure, system failures, network problems, or actions of third parties (such as game parties' system failures).
7.2 You acknowledge that the game virtual products are provided by the game operators. We only provide intermediary top-up services, and shall not be liable for any disputes arising from the game itself (such as game content, game account bans, etc.).
We reserve the right to modify these Terms from time to time. Any modifications will be posted on the Platform or notified to you via email. The modified Terms will take effect on the date of publication. If you continue to use the Platform's services after the modification, you shall be deemed to have accepted the modified Terms.
These Terms shall be governed by and construed in accordance with the laws of Thailand. Any dispute arising out of or in connection with these Terms shall first be resolved through friendly negotiation between you and us. If negotiation fails, the dispute shall be submitted to the competent court of Thailand for resolution.
If you have any questions about these Terms, please contact us through the following customer service email: support@smptopup.com